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"500 Internal Server Error" error

Last Updated: Mar 07, 2018 11:25PM EET

Right after the installation of the theme distribution, your browser may return the following error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@******.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

 

Additionally, you may experience the following behavior:
    1. Only the Home page is accessible.
    2. "Page Not Found" errors on every other page.

A possible cause for this may be the absence of the  .htaccess file that's included in the theme package you downloaded.


Therefore, you should make sure that Drupal's .htaccess file is being uploaded to your server and used. It should be located in the site's root.

If, after this, the error persists, you could collect the server error logs and share them with us by opening a ticket.

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