Providing you "Support" refers to us providing you any assistance needed in getting the theme you got from us to work as it was designed to work, i.e.: with its visual looks and in line with its designed use-case scenario. We are committed to assisting you with this.
Please note that anything that goes beyond the above, like adding extra functionality or doing modifications to the product specific to your own case/needs expands beyond Support; it's a customization.
In case this article leaves any of your questions or concerns unanswered, please feel welcome to email us or post a public question.
More than (just) Themes