Providing you "Support" refers to us providing you any assistance needed in getting the theme you got from us to work as it was designed to work, i.e.: with its visual looks and in line with its designed use-case scenario. We are committed to assisting you with this.
Please note that anything that goes beyond the above, like adding extra functionality or doing modifications to the product specific to your own case/needs expands beyond Support; it's a customization.
In case this article leaves any of your questions or concerns unanswered, please feel welcome to email us or post a public question.
More than (just) Themes
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Thanks so much for your detailed answer. You guys are the best.
UNODATA, March 2017
I’m marking this as solved. You guys are awesome. I’ll never go anywhere else for my themes. Your service and support have been awesome and this was literally above and beyond. Thanks!
President, Nexxus Cloud LLC., April 2015
You are great! Problem solved. Thank you so much for nice and helpful support.
Schoonheid in pixels, July 2016
All is good now.
Thanks for your excellent support!
Cardinal Photo, April 2015